Kiss19 values the privacy of every member. We are committed to keeping your personal data secure, used transparently, and protected in accordance with the strictest international security standards. Read this policy to fully understand your rights.
Six core pillars guiding how kiss19 handles members' personal data with full accountability
All data transmitted between your device and kiss19 servers is protected by 256-bit SSL encryption. Sensitive information such as payment details and passwords is never stored in plain text.
Kiss19 members have the full right to access, correct, transfer, or request deletion of their personal data at any time via account settings or by contacting our support team.
Kiss19 has never and will never sell members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are only its custodian.
Personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24-hour security monitoring. No unauthorised personnel can access your data.
In the event of any security incident involving member data, kiss19 is committed to notifying affected members and the relevant authorities within 72 hours, in accordance with legal requirements.
Kiss19 uses cookies solely to enhance user experience and session security. You can manage or block cookies through your browser settings at any time without affecting the core functionality of the platform.
This Privacy Policy explains in detail how kiss19 collects, processes, stores, and protects your personal data. By using the kiss19 platform — whether through the website, Android app, or iOS app — you are deemed to have read and fully agreed to this Privacy Policy.
Kiss19 is an online entertainment platform operating in Malaysia, providing casino, slot games, sports betting, and live casino services to registered members. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal information.
This Privacy Policy is designed to ensure full transparency in every aspect of personal data processing at kiss19. We comply with international data protection standards and are committed to giving you complete control over your own information. This Policy applies to all members who register, use, or simply browse the kiss19 platform.
Any enquiries regarding this Privacy Policy may be directed to our Data Protection Officer (DPO) team via the support email listed in the Contact Us section. We will respond to all privacy-related enquiries within 5 business days.
Kiss19 only collects personal data that is strictly necessary to provide our services safely and effectively. We do not collect excessive or irrelevant data. Below are the categories of data we collect and the purpose of each:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity | Full name, date of birth, identity card number | Identity verification (KYC), fraud prevention |
| Contact | Email address, phone number | Account communications, security notices, support |
| Financial | Bank account number, bank name, account holder name | Deposit and withdrawal processing |
| Technical | IP address, device type, browser version | Account security, fraud detection |
| Usage | Game history, betting patterns, session duration | Responsible gaming, experience personalisation |
| Documentation | Passport copy, utility bill, bank statement | Advanced KYC verification, AML compliance |
When you use the kiss19 platform, certain information is automatically collected by our systems for security and service improvement purposes. This includes access logs, session information, geographic data based on IP address, and in-platform activity records. This data cannot be used to identify you directly without being combined with other information.
In certain cases, kiss19 may receive information about you from trusted third-party service providers — such as identity verification providers, payment processors, or fraud prevention agencies. All such third parties are bound by strict confidentiality agreements with kiss19.
Every piece of data collected by kiss19 has a clear and legitimate purpose. We do not use your data for any purpose other than those stated in this Privacy Policy without first obtaining your renewed consent.
Our Commitment: kiss19 does not use members' personal data for fully automated decision-making that could significantly affect your rights or interests without human intervention. Every important decision — such as account closure or withdrawal rejection — involves review by trained staff.
Kiss19 does not share, sell, or disclose your personal data to third parties except in limited and specific circumstances as outlined below. All data sharing is subject to strict confidentiality and data protection agreements.
Kiss19 may be required to disclose member information to government authorities, regulatory bodies, or courts when mandated by Malaysian law or a valid court order. In such situations, kiss19 will make every effort to notify the relevant member in advance unless prohibited from doing so by the authorities.
Important: kiss19 has never and will never sell members' personal data to advertisers, data brokers, or any third party for commercial purposes. If you receive any communication claiming to be from kiss19 but requesting sensitive data, please report it to our security team immediately.
The kiss19 platform uses cookies and similar technologies to enhance the user experience, maintain session security, and analyse usage patterns in aggregate. Cookies are small text files stored on your device when you visit our platform.
You can control and manage cookies through your browser settings at any time. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling essential cookies may affect the full functionality of the kiss19 platform.
As a kiss19 member, you have clear and enforceable rights regarding your personal data. We fully respect and facilitate the exercise of these rights. Below is a summary of the rights you hold:
You have the right to request a copy of all personal data we hold about you. We will provide it in a readable format within 30 days.
If any of your data is inaccurate or incomplete, you have the right to request a correction and we will update it promptly.
You may request deletion of your personal data, subject to our legal obligations to retain certain records for a specified period.
Under certain circumstances, you may request that we restrict the processing of your data while your inquiry or complaint is being investigated.
You have the right to receive your data in a structured, machine-readable format and to transfer it to another service provider if needed.
You may object to the processing of your data for direct marketing purposes at any time, and we will cease such activity immediately.
To exercise any of the above rights, please contact our Data Protection Officer team via live chat or support email. We will process your request within 30 days and inform you of the action taken.
Kiss19 continually invests in industry-grade security infrastructure to protect members' personal data from unauthorised access, loss, destruction, or accidental disclosure. Our security measures span technical, organisational, and physical aspects.
Two-Way Security: While kiss19 takes all reasonable precautions, the security of your account also depends on your own actions. Ensure your password is strong and unique, enable two-factor authentication (2FA) if available, and never share your login credentials with anyone.
Kiss19 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Once the retention period has lapsed and there is no legitimate reason to retain the data, it will be securely deleted or anonymised.
When you close your kiss19 account and the mandatory retention period has expired, your personal data will be permanently deleted from all our active systems within 90 days. Data may remain in encrypted backups for a shorter period before being automatically overwritten.
Kiss19 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements to our data protection measures.
Any material changes to this Privacy Policy will be communicated to members via a prominent notice on the platform's homepage, in-account notifications, or an email to the address registered in your account. The "Last Updated" date at the top of this page will always reflect the latest version of the policy in effect.
Your continued use of the kiss19 platform after any changes to this Privacy Policy are published constitutes your acceptance of the updated version. If you disagree with the changes made, you have the right to close your account and request data erasure in accordance with the procedure set out in Section 6.
Our Recommendation: Review this Privacy Policy periodically, especially when you receive a change notice from us. Understanding how your data is managed is your right as a trusted kiss19 member.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the kiss19 Data Protection Officer (DPO) team is here to help.
Reach out to our DPO team directly for any privacy-related inquiries:
[email protected]We are committed to responding to all privacy-related inquiries within 5 business days. For urgent matters related to account security, please contact us via live chat for immediate assistance.